World-class teams are highly analytical and self-critical. They feel there is always more that could have been done, mistakes that could have been eliminated, and opportunities that could have been taken. The attitude is not one of unrelenting self-criticism, but rather a conviction that there is always more to be learned. The best teams I played with were forever searching for the tiniest possible increment of improvement.
Divine discontent with the limits of current performance is balanced in world-class teams by their confidence in their ability to improve.
Coined by David Kirk cofounder and managing partner at Bailador Investment Management. Captain of the New Zealand All Black rugby team from 1986 to 1987.
- References & Web Links: This definition is an extract from the article World-class teams. Mckinsey Quarterly
Author David Kirk cofounder and managing partner at Bailador Investment Management. Captain of the New Zealand All Black rugby team from 1986 to 1987.